Return & Refund Policy

Last Updated: November 4, 2026

Thank you for shopping with Avytrron.

We want you to understand how returns, refunds, and order cancellations are handled. This policy explains the applicable return period, product condition requirements, shipping responsibilities, and refund procedures.

Avytrron is operated by Hainan Shengtuo Network Technology Co., Ltd.

1. Return Period

Eligible purchases may be submitted for return within 90 calendar days from the date of delivery.

Customers should contact our support team within this period to initiate a return request.

Return eligibility depends on the condition of the product and the reason for the request. Certain beauty and personal care products may be subject to specific hygiene or safety restrictions. Any applicable restrictions will be communicated where relevant and will not override mandatory consumer protection rights.

2. Product Condition and Return Requirements

For returns requested because of a change of mind or personal preference, products should generally meet the following conditions:

  • Items should be unused and undamaged;

  • Products should remain in their original condition;

  • Original packaging should be retained where available;

  • Included accessories, instructions, and other supplied components should be returned where applicable;

  • Proof of purchase or the original order number should be provided.

For beauty and personal care products, items that have been opened, used, or had their hygiene seals broken may be subject to applicable hygiene-related return restrictions where legally permitted.

Products that arrive damaged, defective, incorrect, incomplete, or materially different from their descriptions will be reviewed separately. The preference-based condition requirements above do not remove your rights regarding such products.

3. How to Request a Return

To start a return request, email service@avytrron.com with the following information:

  • Your order number;

  • The email address used during checkout;

  • The product you wish to return;

  • The reason for your request;

  • Clear photographs or videos, if relevant.

Our customer service team will review the information and explain the available options.

Please wait for confirmation and return instructions before sending an item back.

If photographs or videos are not available, please contact us to discuss alternative ways to review the matter.

4. Authorized Return Address

If your return request is approved, we will provide the designated return address and relevant shipping instructions.

The authorized return destination may differ from our registered company address.

Please do not send returned products to our registered business address unless our customer support team has expressly confirmed that it is an approved return location.

We recommend retaining your return receipt and tracking information until the refund or return process has been completed.

5. Return Shipping Responsibilities

Change-of-Mind Returns

For eligible returns based on personal preference or a change of mind, customers are responsible for the return shipping costs.

Original outbound shipping charges are generally non-refundable for these returns unless applicable law requires otherwise.

Avytrron does not impose a separate restocking fee.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its product description, please contact our support team.

We will assess the situation and provide an appropriate resolution, which may include a replacement, refund, or authorized return.

If the product needs to be returned, we will arrange or cover the necessary return shipping expenses.

Please contact us before purchasing return postage so that we can confirm the appropriate arrangement.

For an approved full-order refund resulting from such an issue, any original shipping fee paid will also be refunded.

6. Missing Items or Product Components

If your delivery is missing a purchased item or an advertised component, please email us with your order number and details of what was not received.

We will review the order and fulfillment records to determine whether the item was shipped separately or omitted.

If the missing item is confirmed, we will arrange an appropriate replacement or refund without additional charges.

Customers will not be required to return products that were never delivered.

7. Order Changes and Cancellations

If you wish to change or cancel an order, contact service@avytrron.com as soon as possible.

Please provide your order number, checkout email address, and the details of the requested change.

We will check whether the order can still be modified or canceled before dispatch.

Once fulfillment has progressed or the parcel has been handed to the carrier, changes and cancellations may no longer be possible.

For cancellations successfully confirmed before dispatch:

  • No cancellation fee will apply;

  • The full amount paid will be refunded;

  • Any original shipping charge paid will be included;

  • The refund will be submitted to the original payment method within 5–10 business days after cancellation confirmation.

For orders that have already been dispatched, eligible return requests may be submitted after delivery.

8. Return Inspection and Refund Approval

When an authorized return reaches the designated destination, we will review the returned product and determine whether it meets the applicable return conditions.

We will notify you once the review has been completed.

If a refund cannot be approved in full, we will explain the reason for the decision.

All approved refunds will be issued to the original payment method used during checkout.

9. Refund Processing Time

Approved refunds are generally submitted within the following periods:

  • Returned products: 5–10 business days after the returned item has been received and inspected;

  • Refunds without a return requirement: 5–10 business days after approval;

  • Pre-dispatch cancellations: 5–10 business days after cancellation confirmation.

These periods refer to our refund processing. Banks, card issuers, and payment providers may require additional time to display the funds in your account.

10. If Your Refund Has Not Arrived

If your refund has not appeared within the expected period, we recommend:

  1. Checking the original payment account or card;

  2. Contacting your bank or payment provider to confirm whether the refund is pending;

  3. Emailing service@avytrron.com with your order number so we can review the transaction.

For your security, never send passwords, verification codes, or complete payment card details through customer support communications.

11. Consumer Protection Rights

Nothing in this policy is intended to exclude or restrict consumer rights, remedies, or protections that cannot legally be waived or limited.

Where applicable law provides additional rights, those rights remain unaffected by this policy.

12. Customer Support and Business Information

For questions about returns, refunds, cancellations, or product concerns, please contact:

Brand Name: Avytrron

Company Name: Hainan Shengtuo Network Technology Co., Ltd.

Email: service@avytrron.com

Phone: +86 18389548986

Business Address:

Room 708, 7th Floor, Tower A, Zhaoshang Yazhou Bay Free Trade Center, Yazhou District, Sanya City, Hainan Province, China.

Please include your order number and checkout email address when contacting us about an existing purchase.

Please remember that our registered business address is not an authorized return destination unless our support team has specifically confirmed otherwise.