Shipping & Delivery Policy

Last Updated: November 4, 2026

At Avytrron, we aim to provide clear information about order preparation, delivery methods, shipping charges, and parcel tracking.

This policy explains how we arrange shipments and how customers can receive assistance if delivery problems occur.

Avytrron is operated by Hainan Shengtuo Network Technology Co., Ltd.

1. Shipping Destinations

We currently provide shipping services to customers in the United States.

Available shipping methods and charges may vary depending on the delivery address and order details.

Please carefully review your shipping information before completing checkout, including your street address, apartment or unit number, city, state, and ZIP code.

2. Available Shipping Methods and Fees

The following shipping arrangements apply to eligible orders delivered within the United States.

Standard Shipping

  • Shipping Fee: $5.99 USD.

  • Estimated Transit Time: 5–8 business days after dispatch.

This is a paid shipping option. The applicable fee will be added to your order during checkout.

Expedited Shipping

  • Shipping Fee: $20.00 USD.

  • Estimated Transit Time: 1–2 business days after dispatch.

This optional service is intended for customers who prefer a faster delivery method. Availability may depend on the destination and carrier service.

Free Shipping

  • Minimum Order Amount: $29.00 USD.

  • Shipping Fee: Free for qualifying orders.

  • Estimated Transit Time: 10–15 business days after dispatch.

Orders totaling $29.00 USD or more qualify for the free shipping option.

Free shipping uses its own estimated delivery timeframe and does not include expedited delivery.

The shipping method and final charges applicable to your purchase will be displayed at checkout before payment is completed.

3. Order Processing Time

Most orders are prepared within 1–3 business days after payment confirmation.

The processing period generally includes:

  • Order verification;

  • Product preparation;

  • Packaging and fulfillment;

  • Dispatch coordination.

Processing time is separate from the estimated carrier transit period.

Weekends and applicable public holidays are not counted as business days.

If an inventory or operational issue affects the expected dispatch schedule, we will contact you with relevant information and explain the available options.

4. Estimated Delivery Schedule

The following table summarizes the expected processing and shipping periods.

Shipping Method Shipping Fee Processing Time Transit After Dispatch
Standard Shipping $5.99 1–3 business days 5–8 business days
Expedited Shipping $20.00 1–3 business days 1–2 business days
Free Shipping Free on orders $29+ 1–3 business days 10–15 business days

All delivery periods are estimates rather than guaranteed arrival dates.

Weather conditions, carrier capacity, public holidays, logistical disruptions, and other circumstances may affect delivery.

5. Fulfillment and Shipping Locations

Depending on product availability and fulfillment arrangements, orders may be prepared by our own facilities or third-party fulfillment partners.

The actual dispatch location may differ from our registered business address.

Our business address should not be interpreted as the warehouse or shipping origin for every order.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email with the available tracking information.

Please allow time for the carrier to receive and scan your parcel before the tracking page displays its first update.

If you have not received your shipping confirmation or your tracking information has not changed for an extended period, contact service@avytrron.com.

To help us locate your order, please provide:

  • Your order number;

  • Your checkout email address;

  • Your tracking number, if available.

7. Delivery Address Changes

If you discover an error in your delivery address after placing an order, please contact us immediately.

We will check whether the address can still be corrected before dispatch.

However, changes cannot be guaranteed once the order has entered fulfillment or the parcel has been handed to the carrier.

If a delivery fails because of incorrect information supplied by the customer, we will review the circumstances and explain any available options and applicable additional charges before proceeding.

We will not charge customers additional shipping fees for problems caused by our own fulfillment or addressing errors.

8. Delayed Deliveries

If your order has not arrived within the estimated transit period, please contact our support team.

Provide your order number and available tracking information.

We will review the shipment records and contact the relevant carrier or fulfillment partner when necessary.

Our team will assist with the investigation and explain the appropriate next steps.

9. Lost or Missing Shipments

If tracking suggests that a package may have been lost or has remained inactive for an unusually long period, please notify us.

We will investigate the shipment with the relevant carrier or fulfillment provider.

If a shipment is confirmed lost during transit, we will arrange an appropriate replacement or refund without additional cost to the customer.

For an approved full-order refund resulting from a confirmed lost shipment, any original shipping fee paid will also be refunded.

10. Tracking Shows Delivered but the Package Is Missing

If tracking indicates that your order has been delivered but you cannot locate it, please check:

  • Your mailbox, porch, front entrance, or other delivery areas;

  • Your building's reception desk or parcel room;

  • Whether a household member or neighbor accepted the package;

  • Any delivery photograph or notice provided by the carrier.

If the package remains missing, contact us with your order number and tracking details.

We will review the available delivery records and assist with the investigation. A delivery scan alone will not automatically prevent us from reviewing your inquiry.

11. Damaged Packages or Products

If your package or a beauty and personal care product arrives damaged, please contact us as soon as reasonably possible.

Provide your order number, a description of the issue, and photographs or videos of the product and packaging where available.

We will assess the situation and provide an appropriate solution, which may include a replacement, refund, or authorized return.

If a return is necessary because of a confirmed product or fulfillment issue, we will arrange or cover the required return shipping.

If photographs are unavailable, please contact us to discuss another reasonable way to review the matter.

12. Refused or Undeliverable Packages

If a parcel is refused or returned to the fulfillment provider because delivery could not be completed, please contact our support team.

We will review the reason for the failed delivery and explain the available arrangements.

Where the problem results from incorrect customer-provided information or a refusal unrelated to a product or service issue, additional shipping or return expenses may be the customer's responsibility.

Any applicable costs or refund adjustments will be explained before an arrangement is made.

If the delivery problem results from our fulfillment error or a carrier issue, we will provide an appropriate resolution based on the circumstances.

Refusing a parcel does not automatically initiate a return or refund.

13. Cancellations, Returns, and Refunds

If you wish to cancel an order, please contact us as early as possible so we can determine whether dispatch can still be stopped.

For a cancellation successfully confirmed before dispatch:

  • No cancellation fee will apply;

  • The full amount paid will be refunded;

  • Any original shipping charge paid will be included.

After delivery, eligible return requests may be submitted within 90 calendar days, subject to our Return & Refund Policy.

Approved refunds are generally submitted within 5–10 business days after the relevant cancellation confirmation, return inspection, or refund approval.

Your financial institution or payment provider may require additional time to display the funds.

14. Contact and Business Information

For questions about shipping methods, delivery status, tracking, or fulfillment, please contact:

Brand Name: Avytrron

Company Name: Hainan Shengtuo Network Technology Co., Ltd.

Email: service@avytrron.com

Phone: +86 18389548986

Business Address:

Room 708, 7th Floor, Tower A, Zhaoshang Yazhou Bay Free Trade Center, Yazhou District, Sanya City, Hainan Province, China.

When contacting us about an existing order, please include your order number and checkout email address.

Please do not send returned products to our business address unless our customer support team has specifically authorized it.